Did you know? We can also assist you with this request by doing this online or over the phone.
Be Prepared With These Time-Saving Tips
Good to know:
Make sure to have:
- Make sure you're an authorized contact
You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:
or have power of attorney on the account
- The Account Owner or primary contact is financially responsible for the account
- A Power of Attorney (POA) is granted access to the account and may act on the Account Owner's behalf
- An Authorized Contact is granted access to the account and, in some cases, may act on the Account Owner's behalf
- A User Contact is granted limited access
- An Unlisted User has no documented affiliation with the account
- An Anonymous account is a prepaid customer who chose not to provide a name. These accounts can be with or without a PIN. The inclusion of a PIN does not alter transactions the customer can complete.
- Your U.S. Cellular account must be current, with no past-due payments
- If you have a past-due payment, be sure to have a form of payment with you or make a payment ahead of time on My Account
- Note that your account can have no more than 10 lines
- If you're bringing your own device, learn how to do that here
- A valid, government-issued photo ID
A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID., such as a driver's license or passport, if visiting a store
- Form of payment
- The device you want to trade in
- Information for a credit application, such as your social security number and driver's license number
Ready to visit a store? Find the one nearest you >
Smart Tip: Some stores will even let you schedule an appointment ahead of time.