UScellular Is Now Part of T-Mobile

UScellular^® is now part of T-Mobile^®- bringing you the T-Mobile experience, with a stronger network, more value, and the support you trust.

Network

We've integrated the UScellular and T-Mobile networks - a major step that brings broad coverage, consistent and reliable calling, and faster data speeds with access to T-Mobile's nationwide 5G network.

Choice

Our store locations continue to support customers as we bring the T-Mobile experience to more stores—including expanded access to devices, plans, and Home Internet solutions.

Benefits

Customers are already enjoying the added value from T-Mobile, including nationwide access to T-Mobile’s 5G network, along with benefits like dining rewards, T-Mobile Travel, and more ways to save*. *Qualifying plan required

- As we continue bringing the T-Mobile experience to more customers, we are changing the way we support most account updates.
- This summer, UScellular accounts will move to T-Mobile, bringing a stronger network, more choices, and additional perks. During this time, some actions such as new plan selections or adding a line will be unavailable until the move is complete. For assistance, check the store locator for closest locations that can service your UScellular account. You can still view and pay your bill online as you do today. Our teams are here to help and support you every step of the way.
- Your service will continue to work as it does today.
- Your account will move to T-Mobile this summer. We’ll guide you through each step and keep you informed on what to expect.
- Your tenure will be retained
- Monthly costs are not expected to increase because of this move
- Access to exclusive benefits like T-Mobile Tuesdays and Magenta Status perks
- Access to T-Mobile Advanced 5G Network, delivering improved speeds and quality
- As we expand the T-Mobile experience, some actions—like selecting a new plan or adding a line—will be unavailable until your move is complete.
- For assistance, check the store locator for closest locations that can service your UScellular account. You can still view and pay your bill online as you do today. Our teams are here to help and support you every step of the way.

- Your connection is getting even better with access to America’s most Advanced 5G network, delivering better speeds and quality, and helping bring broader coverage, improved reliability, and faster speeds where you live, work, and travel.
- You’ll continue to have the coverage you rely on today, with improvements over time as the network continues to expand and strengthen.
- Most devices recently purchased or upgraded through UScellular will continue to work as the networks come together. We recommend keeping your device software up to date, as updates may support ongoing enhancements.
- If any changes are needed to ensure the best experience, we'll notify you and provide clear guidance.
- Most customers won't need a new SIM or eSIM. If one is required, we have notified you by email, mail, or text message and provided clear instructions on any action needed.
- Your network experience shouldn’t change as the UScellular and T-Mobile networks come together—a major step that brings broad coverage, consistent and reliable calling, with access to T-Mobile’s nationwide 5G network.
- No. Your phone number will not change as part of this move to T-Mobile's system.

- We do not expect changes because of this move that would increase your monthly cost or reduce your current plan benefits.
- With T-Mobile, you get:
- Your tenure will be retained
- Access to exclusive benefits like T-Mobile Tuesdays and Magenta Status perks
- Everything you need to easily manage your account with T-Mobile's T-Life app
- Simpler and faster service and sales transactions
- Access to T-Mobile Advanced 5G Network, delivering improved speeds and quality
- As we continue bringing the T-Mobile experience to more customers, we are changing the way we support most account updates.
- During this time, some actions such as new plan selections or adding a line, will be unavailable until the move is complete. For assistance, check the store locator for closest locations that can service your UScellular account. You can still view and pay your bill online as you do today. Our teams are here to help and support you every step of the way.
- Some actions—such as selecting a new plan or adding a line—will not be available until your account has moved to T-Mobile. Once your account move is complete, you can upgrade devices and add lines.
- If you’d prefer to upgrade sooner or add a line now, switching to T-Mobile may provide access to additional device options and available promotions.
- For assistance, check the store locator for closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- In some cases, yes. Depending on the type of change, you may have a better experience waiting until your account has moved to T-Mobile.
- You have options. You can wait and make changes—such as upgrading—once your account has moved to T-Mobile this summer. Or, if you’d prefer to upgrade sooner, switching to T-Mobile now may provide access to additional device options and available promotions.
- For assistance, check the store locator for closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- We do not expect changes because of this move that would increase your monthly cost or reduce your current plan benefits.
- With T-Mobile, you get:
- Your tenure will be retained
- Access to exclusive benefits like T-Mobile Tuesdays and Magenta Status perks
- Everything you need to easily manage your account with T-Mobile's T-Life app
- Simpler and faster service and sales transactions
- Access to T-Mobile Advanced 5G Network, delivering improved speeds and quality
- Our goal is to maintain the value you have today while unlocking the benefits of being with T-Mobile.
- Your billing cycle and due date will stay the same.
- If you’re enrolled in AutoPay, your payment withdrawal date may adjust slightly based on how payments are processed after your move. Don’t worry, we’ll walk you through any details and what to expect in your next steps after your move to T-Mobile systems.
- You’ll continue to receive the full value of your offers and promotions. In some cases, we may apply the remaining value sooner as part of your move. If anything applies to your account, we’ll let you know—either way, you won’t lose the value of your promotion.
- No. You will not be charged any fees because of your account automatically moving to T-Mobile.
- If you have AutoPay set up today, those settings will carry over when your account moves to T-Mobile. If any updates are needed, we'll notify you and provide clear instructions.
- No immediate changes are required to how you receive or pay your bill, and we do not expect any changes that would increase your monthly cost or reduce your plan benefits because of your move to T-Mobile.
- If you currently use paperless billing, once your account has moved you will need to set up T-Life to continue viewing your bill digitally. When your account moves to T-Mobile, you’ll receive a message confirming the update, along with instructions on when and how to download and set up the T-Life app.
- As part of joining T-Mobile, your personal data will now be covered by the T-Mobile Privacy Notice, which explains how we collect, use and protect your data.
- Yes. Once you’ve set up your T-Mobile ID and gained access to the T-Life app or by signing in to T-Mobile.com, you’ll be able to view your previous UScellular bills—up to the past 18 months.

- Your account will move to T-Mobile this summer. We'll contact you with next steps and additional information once the move is complete.
- We’ll reach out with clear updates, including a text message with next steps and helpful information about your account and the T-Life app—so you know exactly what to expect.
- For most customers, there's nothing you need to do right now. Your service will continue, and we'll guide you through any changes when your account moves this summer.
- You're welcome to explore new devices, accessories, or T-Mobile Home Internet options available in-store at any time.
- Nothing will change right now. Your T-Mobile and UScellular accounts will continue to be managed separately.
- Once your UScellular account moves to T-Mobile this summer, we'll contact you with next steps and support details. At that time, you can choose to combine accounts or make changes.

- Yes, as we bring the T-Mobile experience to more locations, we are still proudly serving UScellular customers. You can continue visiting your local store for assistance, teams will be ready to help with your account and service needs.
- To find other nearby locations that can service your UScellular account, check the store locator for closest locations.
- You may notice some updates in-store as we bring the T-Mobile experience to more locations. While the store may have a new look and feel, we are still proudly serving UScellular customers. To find other nearby locations that can service your UScellular account, check the store locator for closest locations.
- You can continue to use the same customer service options you use today, including calling 888-944-9400 to reach a UScellular representative or dial 611 from your UScellular device.
- We’ll let you know when your UScellular account moves to T-Mobile this summer. If you need help at that time, you can reach T-Mobile Customer Care by dialing 611 from your phone or by visiting your local store for assistance.
- If you need help right away, our teams are here for you. You can visit a store or contact customer service, and we’ll work with you to find the best way to support your needs.

- When your account moves to T-Mobile this summer you’ll gain access to expanded plans, perks, and experiences.
- Access to exclusive benefits like T-Mobile Tuesdays and Magenta Status perks
- Everything you need to easily manage your account with T-Mobile's T-Life app
- Simpler and faster service and sales transactions
- Some benefits become available only after your account moves to T-Mobile this summer. We'll notify you once your account move is complete and the additional benefits become available.
- For the best experience, please wait until you receive a message confirming your account has moved to T-Mobile this summer. That message will include instructions on when and how to download the T-Life app.
- Until your account moves to T-Mobile this summer, you can continue using your UScellular My Account app and online account as you do today. We'll notify you when it's time to switch to T-Mobile's T-Life app and provide instructions to manage your account.

- UScellular is no longer participating in the Lifeline program (Government Lifeline Assistance Program). As a result, your Lifeline discount will end on March 31, 2026.
- After that date, your monthly bill will no longer include the Lifeline discount and will reflect the standard rate for your current plan.
- No. Your service will continue after March 31, 2026. Only the Lifeline discount will end.
- No immediate action is required right now. If you'd like to review non-Lifeline plan options or understand how this change may affect your bill, our team can help at your nearest UScellular retail location or by calling us at 888-944-9400.
- After March 31, 2026, your monthly bill will no longer include the Lifeline discount and will reflect the standard rate for your plan.
- Yes. To receive Lifeline service from a different participating provider, you'll need to apply directly with the new provider. If approved, your Lifeline discount will be applied to your new service according to program rules.
- T-Mobile's Lifeline service is offered through Assurance Wireless, a separate Lifeline provider. You can visit Assurance Wireless to explore available plans and check your eligibility.
- You can find participating Lifeline providers by visiting Lifeline - Universal Service Administrative Company.
- For customers in Oregon, please contact Public Utility Commission : Oregon Lifeline : State of Oregon for help finding a Lifeline provider in your area.
- In most cases, you can keep your phone number. Your new Lifeline provider can confirm eligibility and help with the transfer.
- T-Mobile's Lifeline service is offered through Assurance Wireless, a separate Lifeline provider. You can visit Assurance Wireless to explore available plans and check your eligibility.

What this means for you

Network

Choice

Benefits

GOT QUESTIONS?

What is Changing & What to Expect

SERVICE & NETWORK

PLANS, BILLING & ACCOUNTS

TIMING & WHAT HAPPENS NEXT

STORES & CUSTOMER SERVICE

NEW BENEFITS & APPS

Lifeline

STILL HAVE QUESTIONS?