Contact Us


Just received the device you ordered from UScellular?

Call UScellular at 1-800-766-9811 to activate your device.
Business and Government customers, please call 1-866-616-5591 to complete activation.

Be sure to follow the manufacturer’s instructions provided with your device to prepare for activation before calling. This may include installing a battery and a SIM card.

Just received a replacement device from a warranty or Device Protection + claim?  Call 1-888-944-9400 to update your account and activate the device.

My Account

Through My Account, you will be able to complete these activities online whenever most convenient for you:

  • Upgrade devices
  • View and pay bills
  • Check usage
  • Change plans
  • Add new lines or services

We offer many Payment Options to allow you to be in control of how and when your bill is paid.

Our customers who receive a monthly bill can use any of these options:

Our Prepaid customers have these options available:


We’ve shared answers to our most frequently asked billing questions here:

Technical Support

Many technical support requests can be solved by power cycling your phone and confirming your device settings are correct. You can find steps for these actions in our device tutorials.


We’ve made a commitment to choose fair and that includes keeping you connected through this unprecedented time. To learn more, read our Keep Americans Connected Pledge.

If you’re unable to pay your bill on-time as a result of disruptions caused by COVID-19, please contact customer service at 1-888-939-3900 to discuss payment arrangement options.

Here’s how to contact support:

Ready to purchase a new product or plan over the phone?

Call 888-BUY-USCC 888-289-8722

  • Hours:
    • M - F: 8 a.m. – 9 p.m. CT
    • Sat: 9 a.m. – 7 p.m. CT
    • Sun: 10 a.m. – 7 p.m. CT

New Phone Activation Help

Call 800-766-9811

Business & Government Customers: call 866-616-5591

Business support:

Call 888-BUY-USCC 888-289-8722

  • In Person

  • By Phone
    • Call 611 from your U.S. Cellular phone
    • Call 800-819-9373 from any phone.

    • Hours:
      • M - F: 7 a.m. – 8 p.m. CT
      • Sat: 9 a.m. – 6 p.m. CT
      • Sun: closed
      • Holidays: 9 a.m. – 7 p.m. CT

Need new plans or phones for your business?

Contact support and let our sales force help:

  • By Phone
    • Call 866-USC-4BIZ 866-872-4249

    • Hours:
      • M–F: 8 a.m.–9 p.m. CT
      • Saturday: 9 a.m.–7 p.m. CT
      • Sunday: 10 a.m.—7 p.m. CT

Interested in becoming a supplier?