International Travel Plans (From another country)

• Can I use my phone when traveling internationally? +

  Yes you can. You can review our international service plans and pricing, as well as the countries and regions where our services are available and check your device to see if it is compatible with global travel. You must have completed 3 months of continuous service and your account must be in good standing to add an international service plan.
• How do I set up my phone for International Travel? +

  Setting up your phone for international use is easy. Before you travel internationally, follow these steps:

  • Consult the Device Settings chart to ensure your device is on the correct settings for International Travel.
  • Consult the Device Tutorials for more information on your specific device.
  • Add the UScellular International Customer Care number to your contacts 865-777-8484.
• What should I do while traveling internationally? +

  When you are traveling follow these steps:

  • Power cycle your phone after entering the country to ensure your phone registers properly.
  • When possible, connect to a secured Wi-Fi network to save on data usage.
  • You may receive an SMS message to inform you that the international service is available.
  • You will receive (free) usage notifications:
    • If usage exceeds thresholds within a given day or month depending on your plan.
    • Based on calendar month usage; notifications are not tied to billing cycles. For example, if you go abroad on the 29th of the month, usage will be measured until the end of the month and reset on the first of the following month.
• How do I dial when traveling internationally? +

  To call UScellular Customer Care while traveling internationally:

  • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.
  • To enter the plus sign (+), press and hold “0” on the keypad until the “+” appears on your screen.
  • Calling a U.S. based mobile number of someone who may be traveling internationally with you:
    • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.

  A mobile phone always keeps its country code and area code no matter where it is. For example, a customer is traveling internationally with a friend and the friend's mobile phone number is 309-555-1426. To call your friend while in the foreign country dial +1-309-555-1426.

  Follow these steps when calling the U.S. while traveling internationally:

  • Dial Plus Sign (+), then country code, then local number with area code (if applicable).
  • Calling other countries while traveling internationally:
    • Dial Plus Sign (+), then country code, then international number.

  To call UScellular Customer Care while traveling internationally:

  • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.
  • Example: +1-865-777-8484.
• I’m traveling on a cruise. Will my phone work on a cruise ship? +

  Your phone may work on a cruise, depending on the cruise line/ship, but you’ll be charged the “Pay-As-You-Go” rate. Charges are applied as you use your phone. Currently, we don’t offer travel packages that include cruise ship travel. To view full rates or more information visit our International Travel Page.
• Tips for using your phone while on a cruise: +

  • There may be cellular service plans available aboard the ship. Check to see what plan works for you.
  • Consider using the ship’s Wi-Fi. Check if this is an additional cost and how to access.
  • If you don’t want to add a plan or service from the ship, you can always opt for our “Pay-As-You-Go” rates and use your phone only as needed. To view full rates or more information visit our International Travel Page.
• What should I do when I return to the U.S.? +

  When you return to the U.S. consult the Device Tutorials to switch your phone's network mode back to LTE/CDMA.