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Small Business Plans FAQs

General Plan Questions

  • Our Business Unlimited Phone plans were designed to give your business the best value for your money. If your operations require multi-tasking with an unlimited supply of data, unlimited talk and text, hotspot data access and sharing photos and videos from a job site, Business Unlimited Phone plans are a great choice for you. View our Business Unlimited Plans to find the one that’s right for your business.
  • Our Unlimited Data plans and Flat Rate plans both offer the same great features, with a few differences.
    On Unlimited Data plans, the more lines you add the more you can save. These plans are typically best for accounts with 3 or more lines and for customers who want to take advantage of our device promotions. Flat Rate plans have the same price per line, no matter how many lines you add. These plans are typically best for accounts with smaller line counts (one to two) or customers who are bringing their own device. Device promotions are not available with Flat Rate plans.
  • Wherever you go, we’re with you. With UScellular, you get national coverage because that's what you deserve. View our coverage for additional details.
  • We're building a 5G network for everyone. View our 5G Page to learn how we’re making it possible in more places.
  • No, there are no service contracts for plans. You can easily select the right service plan for your business and change your plan as your needs change. However, there are some things you should know:
    • Promotional credits (e.g., smartphone monthly installment promotional credit) may be lost if you change to a plan that does not meet the promotional requirements.

    • Once the plan has been changed, you cannot change back to a plan that is no longer offered.

    • Your account must be active, not suspended, to change plans and no pending orders being processed.

  • Log in to My Account and under the Account menu, select Contracts & Agreements.
  • Yes, you can. After choosing your phone and plan you will be able to choose to keep your number or get a new phone number at checkout.
  • You can make changes plans in a few easy steps.
    1. Log in to My Account.

    2. Click Manage Devices.

    3. View By - should be set to Plan.

    4. Click the drop down to select the line.

    5. Click Change Plan.

    6. Complete and submit your order.


    Note: Your account must be active to change plans. Promotional credits may be lost if they are not available on the new plan. Once the plan has been changed, you cannot change back to a plan that is no longer offered.
  • You can temporally suspend service on one or more of your account lines using My Account, following these steps:
    1. Log in to My Account.

    2. Click Manage Devices.

    3. Select the line to be suspended/resumed.

    4. Click the three dots to the right of the device.

    5. Click Suspend or Resume.

    6. Choose from these options:

      • Short Term Suspend - Up to 60 days.

      • Long Term Suspend - Up to 150 days ($10 monthly charge applies during the suspension).

      • Lost/Stolen Suspend - Up to 60 days (If you have Device Protection+ you may use this time to submit a claim.


    While your service is suspended, you’ll continue to be responsible for billed charges including installment payments.
    You may resume service at any time in My Account. Service will be automatically resumed when the maximum number of days is reached.
  • Customers on plans that include priority data will see their data speeds prioritized, even in times of higher traffic and network congestion. You’ll experience consistently faster speeds for a better internet experience while working, browsing, streaming or gaming.
  • A business can purchase up to 20 lines when buying online or visiting a local store. If you need more than 20 lines, please Visit Our Enterprise Site to talk to a Business Solutions Expert.
  • Our Business Unlimited Data 3.0 plans are built so the monthly price per line decreases as more phone lines are added, up to the first 5 lines, depending on your plan.
  • You can choose to bring your own devices (BYOD) if your devices are compatible on our network.
  • Yes. Our Business Unlimited plans include calls to Canada and Mexico. Additionally, some plans include unlimited talk, text and data while you travel to Canada or Mexico.
  • Contact us to add the International Services feature on your account to make international calls. Go to our International Plans page for more information. For texting internationally, if you have the Text Messaging service by UScellular® on your account, you’re all set. If you’re roaming and place an international call with another carrier, you will have access to the countries available through that carrier. The call will be rated according to the international toll rates charged by that carrier, plus airtime and applicable roaming charges and taxes.
  • Business Talk & Text line is offered in stores only, for existing customers with 2 or more lines on an eligible Business Unlimited plan. Customers on an eligible rate plan can add additional line(s) for just $10 per month.

    Note: Business Talk & Text line data speeds are set for essential data use only at 250kbps for (location tracking, maps etc.) and limits video, social media and websites access. Business Talk & Text line does NOT include streaming, hotspot access, priority data, Canada/Mexico or International support.

Small Business Internet

  • Small Business Internet is a fixed wireless service from UScellular that connects our customers to the internet in their businesses and homes. Everyone in our coverage area is eligible. Business Internet Everywhere uses a special router that connects wirelessly to UScellular cell towers to provide the connection to the internet. It produces a Wi-Fi signal in your business or home, so all your Wi-Fi enabled devices like computers, smart TVs, tablets, security cameras, etc., are connected. Business Internet Even Better 5G Plus uses an outdoor antenna that’s professionally installed. It connects to a 5G-enabled cell tower and, paired with an internal Wi-Fi router, gives your whole business Wi-Fi device connectivity.
  • No, there are no data overage charges for Small Business Internet plans. With Business Internet Everywhere, once you reach your monthly high-speed data limit, speeds will automatically shift to 1.5Mbps for the rest of the month.
  • Enter your address above to see available Small Business Internet plans in your area.
  • Your speeds can vary. It all depends on the area, coverage, foliage, compression or the network management requirements of UScellular. So, we can’t guarantee coverage or speeds. For more detailed information on speeds and our network practices, please see UScellular's Mobile Broadband Open Internet Practices.
  • UScellular Small Business Internet will support Wi-Fi and internet connectivity for all the devices you use for business needs and work productivity, etc. Some services that use a fixed or static IP address are not compatible. For more information, please read our Terms and Conditions for UScellular Business Internet.

SET UP COACH

  • Internet Setup Coach by Asurion is included free when you sign up for business internet with UScellular. Our business internet experts will walk you through best router placement in your business for maximum speed. And, we'll help you with security setup, device connections and answer any questions you might have while setting up your business internet.
  • Get a new business internet product at a UScellular store and we'll schedule your free Internet Setup Coach session. If you buy your business internet product online or didn't book an appointment in-store, call us at 888-289-8722 for expert help from 8:00 AM to 9:00 PM Local Time except for West Coast until 8:00 PM Local Time.
  • If you didn't schedule an appointment in-store, call us at 888-289-8722 for the Internet Setup Coach. You can always call the store where you bought your business internet device to make an appointment.

Marq

  • Marq is the leading brand enablement platform that helps businesses of all sizes create engaging branded content. From social media posts and mailers to flyers, digital signage and more, Marq is the all-in-one solution to create engaging content that wins business.

    With customizable templates, easy drag-and-drop editing, creative automation and robust brand-locking capabilities, Marq is the easiest way to build a library of branded content for all your teams and locations.
  • Every business wants to grow but growing a business doesn’t happen on its own. It happens when you can meet your customers where they are with content that’s professional, relatable and informative.

    Did you know 47% of business owners run marketing entirely on their own, and 63% of businesses lack the time and resources to focus on marketing?1

    That’s why UScellular and Marq are teaming up to give customers on the Everyday and Even Better plans the tools to build content that drives unmatched growth for their business.

    1 Anna Kochegura. Nov 11, 2021. Small Business Marketing Challenges and How to Overcome Them. Semrush.
    Yaqub M. April 7, 2023. 9 Powerful Small Business Marketing Statistics 2023: The State of Small Business Marketing. BusinessDIT.
  • Marq’s robust library of templates makes it easy to find a design for practically anything.

    • Social Media
    • Flyers, Brochures & Newsletters
    • Postcards & Posters
    • Digital Signage
    • Presentations & Reports
    • Videos
    • Packaging Labels
    • Coupons & Gift Certificates
    • Sell Sheets

    Any template can be customized to match the look and feel of your brand. And the best part is Marq’s template-locking capabilities keep the most critical elements of your brand in place to achieve a consistent look across every customer touchpoint.
  • Starting 6/15/23, all current Small Business customers on the Everyday or Even Better plans will receive their unique redemption code, via email and text, to activate their Marq account.

    New customers will receive their redemption code via a Welcome Campaign a few days after account activation.

    Getting started with Marq takes less than 10 seconds. Simply click the link in the email or text, enter the email address associated your account and start creating.
  • Eligible Small Business customers on qualifying plans get access to Marq’s Business Plan FREE for 12 months from redemption date. Every account gets unlimited users and exclusive offers like discounts off print materials or design content. After the FREE 12-month subscription, UScellular Small Business customers can continue using Marq and receive 50% off the normal Business Plan rate for the next year.
  • Small Business accounts with a minimum of 1 line of service per account on a Business Unlimited Everyday or Even Better plan qualify.

    Contact Customer Care or visit a local UScellular Retail store (Store Finder) to review eligibility or to learn how to become eligible.
  • Offer begins 6/15/23. Eligible customers will receive a one-click redemption code via email or text. The promotion includes 12 months of FREE access to Marq’s Business Plan platform from the time of redemption. You must redeem this offer within 12 months once your redemption code has been issued.

    After your first year, continue using Marq and receive 50% off the normal Business Plan rate for the next year.
  • Explore UScellular small business plans and choose the right one for your business. Business Unlimited Everyday or Even Better plans qualify.
  • Our award-winning network and a suite of business solutions combine to keep you connected to customers and help your business thrive.

    Check out our Small Business Solutions page for all the ways we can help your business run smoother and grow faster.

LOOKOUT

General

  • Lookout is a mobile app that makes it simple to protect important digital information, including Personal Identifiable Information (PII) and finances, so you can live and work online with confidence.
  • Lookout shields you and your employees against identity theft. Your business data is kept safe against malware, phishing scams and Wi-Fi risks.
  • Lookout stores and processes your personal information on computers in the U.S. (Tier-4 data center facilities that maintain a SAS 70 Type II certification). Personal information is not shared with any additional parties.
  • Lookout protects customer data by maintaining physical, electronic and procedural safeguards in compliance with applicable U.S. federal and state regulations, using computer safeguards such as firewalls and data encryption. Lookout also enforces physical access controls to our buildings and files and restricts access to personal information to all but those employees who require it to perform their job functions.
  • If you’re on an Unlimited Everyday or Even Better plan, you’ll get 12 months of FREE access to the Lookout Premium Plus app. Additionally, $1M of Identity Theft Protection is automatically included, as long as you are on an eligible plan. After your free year, Lookout Premium Plus app is available for $9.99 per month or $99.99 per year.
  • For answers to our most frequently asked questions, visit the Lookout Support page.

    For technical support or other assistance, please submit your question directly to the Lookout Support team.

Lookout Premium Plus FAQs

  • Lookout Premium Plus includes a full suite of digital protection and adds Identity Protection. Lookout will notify you of any breach of personal or financial data via text and provide remediation to help resolve such breaches including covering the cost of identity restoration through our $1M insurance coverage.
  • If you’re on an Unlimited Everyday or Even Better plan, you’ll qualify.

    Unlimited Basic plan customers interested in Lookout can easily upgrade by logging in to My Account and navigating to the Devices & Plans page. You’ll see the option to “Manage Plan”. Explore UScellular small business plans to choose the right one for your business.

    You can also visit us in-store and connect with our business experts for more information.
  • Each eligible subscriber on an Unlimited Everyday or Even Better plan receives access to the Lookout Premium Plus app FREE for 12 months. A redemption code is sent via SMS next business day. Activate your code on the app to take advantage of Lookout.

    Customers that don't redeem within ten business days will receive a follow up SMS with a new redemption code.

Lookout Identity Protection FAQs

  • Identity Protection is a service offered by Lookout that actively protects your personal and private information. It performs the following 3 functions:

    1. Monitors your private information on the internet and alerts you if your information is found being used fraudulently;
    2. Ensures your personal information is safe on social networks and notifies you if you’ve been tagged in any potentially offensive posts that could damage your reputation; and
    3. Tracks your social security number across public records and notifies you when new records are added in your name.

    See more details on the Lookout Identity Protection support page .
  • If you're on an Unlimited Everyday or Even Better plan, you will automatically receive Lookout Identity Protection. Coverage will continue as long as you remain on one of these eligible plans.
  • Small business customers on a Business Unlimited Everyday or Even Better plan are immediately eligible for Lookout Identity Protection.

    If you’re on the Business Unlimited Basic plan, you can easily switch. Log in to My Account and navigate to the Devices & Plans page. You’ll see the option to “Manage Plan”. Explore UScellular small business plans to choose the right one for your business.

    You can also visit us in-store and connect with our business experts for more information.
  • Every eligible line, per account, instantly receives Lookout Identity Protection, including:

    • $1M of identity theft insurance,
    • lost or stolen wallet recovery assistance and
    • 24/7 expert support.

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