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Home Internet Support

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PLANS AND AVAILABILITY

  • Visit our Check Availability page and enter your address to get started. Give us some info about your location and home, then you’ll see the best available plan. If you have any questions or need further assistance, please contact us at 888-944-9400.
  • There’s no charge for going over your priority internet data limit with UScellular® Home Internet plans. Once you reach your monthly high-speed data limit, speeds will automatically shift to a lower speed for the rest of the billing cycle.
  • Yes! See our Home Internet page for more details on current offerings.
  • Just like our phones, our 5G internet network is supported by cell towers. The location and availability of these towers helps determine the coverage area of 5G internet. But don’t worry, we’re always working to expand our network of towers to get customers connected to the fastest speeds.
  • We recommend the Performance device for almost all customers. It is the best way to take advantage of the UScellular network, and in some cases will be eligible for better plans than the Standard device. The standard device is recommended for customers who can’t use phone apps for setup or live in a smaller, single-story home.
  • No, your Home Internet plan and service are only qualified for the location you enter during the eligibility check.

INTERNET SERVICE AND EXPERIENCE

  • Home Internet from UScellular connects our customers to the internet in their homes and businesses. Our setup uses a special router that connects wirelessly to UScellular cell towers to provide the connection to the internet. It produces a Wi-Fi signal in your home or business, so all your Wi-Fi enabled devices like computers, smart TVs, tablets, security cameras, etc., are connected.
  • Your speeds can vary. It all depends on the area, coverage, where you place the device in your home, foliage, etc. So, we can’t guarantee coverage or speeds. However, here are some guidelines on what to expect based on the cellular signal in your area.
    Typical Download Speed
    50-220 Mbps 5G+
    13-90 Mbps 5G
    8-35 Mbps 4G
    Typical Upload Speed
    15-50 Mbps 5G+
    4-30 Mbps 5G
    4-15 Mbps 4G
  • Placing your home internet device in a place that has the strongest cellular signal in your home will get you the best speeds. All our home internet devices come with a companion app to help you find the strongest signal. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. If the strongest signal isn’t in the most convenient location for where you want to use internet, we recommend purchasing an eero Mesh Network router to spread signal evenly across your home. Consult your device’s quick start guide or your Asurion Setup Coach to learn more.
  • UScellular Home Internet will support Wi-Fi and internet connectivity for all the devices you use for working, streaming, gaming, shopping, etc. Some internet services that require a fixed or static IP address are not supported. For more information, please read our Terms and Conditions for UScellular Home Internet.
  • First, make sure your device is properly located for the best signal (near a window and in the direction of the closest tower). You can find the strongest signal on the companion app that comes with all our Home Internet devices.
    Mesh networks are a great tool to spread internet service throughout your home or business building and across floors for strong, even coverage everywhere. Performance Home Internet devices come bundled with one eero mesh router, and we recommend purchasing additional mesh routers to cover your home, one per floor or one per 1500 square feet. eero mesh networking is also compatible with our Standard offering!
  • Every internet solution we sell comes with its own Wi-Fi solution, either built in or as an included accessory. If you’d like to connect to your own Wi-Fi setup, this can be done by connecting your Home Internet device’s ethernet port to the Wi-Fi device of your choosing. It’s also recommended to turn off any built in Wi-Fi network from the UScellular device.
  • Yes, but first you’ll need to confirm your device is compatible with our network. Find your device on our list below. Then, visit us in-store and we’ll get you connected.
  • Device Compatible Plans
    UScellular Outdoor Receiver Solution Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
    Nokia FastMile 5G Gateway 3.2 Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
    Inseego Indoor Router FX3100 Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
    Inseego Wavemaker FX2000 5G Router Home Internet Everywhere Advanced, Home Internet Everywhere
    Inseego Wavemaker FG2000 5G Router Home Internet Everywhere Advanced, Home Internet Everywhere
    UScellular TITAN5100 Performance Internet Solution Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced and Home Internet Everywhere

SETUP AND SUPPORT

  • All our home internet devices come with a companion app to help you find the strongest signal that will get you the most out of your UScellular Home Internet. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. Please consult your device’s setup guide, app, or call your Internet Setup Coach by Asurion for more detail.
  • For the strongest signal, we recommend placing the Performance Receiver on the outside glass of your window. It is weather rated to the IP-65 standard, does not require any screws and can be removed without tools. If this is not possible for your home, the device can be mounted on the window inside as well.
  • Your Home Internet account has a cellular number associated with it. You’ll find this number either on the paperwork your sales associate gave you with your order or on your bill. Use this number when contacting Customer Service or Internet Setup Coach by Asurion. If you can’t find it, no problem. We can still help!
  • Internet Setup Coach by Asurion is included free when you sign up for Home Internet with UScellular. Our Home Internet experts will walk you through best router placement in your home for maximum speed. And, we'll help you with security setup, device connections and answer any questions you might have while setting up your home internet.
  • Get a new Home Internet product at a UScellular store and we'll schedule your free Asurion Setup Coach session. If you buy your Home Internet product online or didn't book an appointment in-store, call us at 888-289-8722 for expert help from 8:00 AM to 9:00 PM Local Time, except for West Coast until 8:00 PM Local Time.
  • If you need assistance or have questions, Contact Us.
  • If you didn't schedule an appointment in-store, call us at 888-289-8722 for the Asurion Setup Coach. You can always call the store where you bought your Home Internet device to make an appointment.

DEVICE SUPPORT

  • Welcome Guide
    eero Troubleshooting Guide
  • TITAN5100:
    • Quick Start Guide
    eero:
    • Common Troubleshooting Scenarios
  • Quick Start Guide
    • Note - SIM card is not required for set up as indicated in Quick Start Guide
    User Guide
  • Quick Start Guide User Guide
  • Quick Start Guide User Guide

STILL HAVE QUESTIONS?

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